Customer service:Ordering online was fast and easy but the best part of the ordering process was the fact that I placed my order late in the day 3:40 on a Friday and the order still shipped the same day. I sent an e-mail to Neil asking if there was anyway the gloves would ship that day, knowing that it would most likely not happen. He e-mailed me right back and said that the UPS truck had just picked up at 3:20 but that he called them and they were coming back to pick the gloves up. I was blown away, and sure enough 30 minutes later another e-mail with the tracking number. I never would expect to get this type of customer service anywhere, Neil is building a business based on quality products at great prices AND he is providing outstanding customer service. There's an old saying in the sales industry that states "Price, Quality, Service, pick two because you can't have all three." Neil has ignored this addage, I am very glad he did.
Initial Impressions:The gloves appear to be very well made, very high quality leather, all stitching is clean, wrist padding is dense and exceptionally supportive, wrist strap is wide and very strong, and fit is excellent. The padding seems a bit dense to me but I like the compact feel of the gloves and as long as my sparring partners do not complain that they are too hard (doubt they will) I'll be happy with them.
1/2 hour heavy bag beatdown:I wore myself out hammering on the bag and I have to say these gloves are fantastic so far. The padding is not as thick as my IMF sparring gloves but does a very good job of protecting my hands. The wrist support is the best that I've experienced, even with wraps on my IMF gloves did not instill total confidence in the wrist support category, however the KOs had me not worring about it at all.
I plan on updating this review after a month or so of use, so far I am very happy with every part of this purchase.
(oops looks like I got a free Cryogel plug in the picture there, I'll be waiting for my check Cryogel
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