[sir-elric]

when i decided to order my first gi and rashguard i heard some good staff about them so i ordered both from them. the gi arrived when was supposed to arrive and everything was fine! the problem is that the rashguard never came i hv email them like three times the last two weeks and i hvnt heard back from them.

do they face some problem? or is this their normal way to make business ?

[anaconda]

Originally Posted by sir-elric

when i decided to order my first gi and rashguard i heard some good staff about them so i ordered both from them. the gi arrived when was supposed to arrive and everything was fine! the problem is that the rashguard never came i hv email them like three times the last two weeks and i hvnt heard back from them.

do they face some problem? or is this their normal way to make business ?

they are REALLY bad with email. Call them and try to sort it out. They are much more helpful on the phone.

I was disappointed in them too. I was ordering over $600 worth of stuff (for me and a couple of guys) and I asked if they had a discount code and they told me they wouldnt give me one because it was my first purchase.

So I made my order last Sunday, but I put it on two separate credit cards. One of them shipped the next day. for some reason, the other one did no ship so I called them on Thursday. The guy on the phone told me "they both shipped."

So I finally get the shipping email from them, and the second package had just shipped the day I called them. WTF?

Kind of weird, and very annoying.

[Ghosted-Barra]

Was the rashie backordered maybe?

[Dcbois]

I have dealt with Tristan at BJJ pro gear twice, and he was really really helpful to me. I would recommend talking with him.

[JJProGear]

sir-elric - You can reach our customer service via email jjprogear@gmail.com or by phone calling our Los Angeles store at 310-370-0116 . Please provide your complete name and order number so we can sort it out.

Anaconda- We did our best to get both orders out to you asap.
First order, we have everything and it was processed and shipped on Monday.
Second order one item was missing and it was schedule to arrive with our new shipment from Brazil, (which was schedule to arrive on Tuesday) so we got our new shippment in, we went thru the cartoons got your missing item to fullfill your order, and your order went out on Thurday. We process the all the order thru the day and we enter them in the system at the end of the day. I am glad that you were able to get one of my workers on the phone to help you out.

Below are the Shipping information that we provide in our website, that explain the time frame on processing and shipping orders in the USA.

Shipping USA orders:
All merchandise is shipped from our Los Angeles, California store. Most orders made before 2PM will be shipped that same business day. On some orders it may take 2-7 business days to process your order. Delivery takes from 1-6 business days to deliver it via your chosen shipping method and depending on your proximity to California. We do not process or ship orders on the weekends or holidays



Regards
Gilberto

[GracieMMABarra]

Originally Posted by JJProGear

sir-elric - You can reach our customer service via email jjprogear@gmail.com or by phone calling our Los Angeles store at 310-370-0116 . Please provide your complete name and order number so we can sort it out.

Anaconda- First order, we have everything and it was processed and shipped on Monday.
Second order one item was missing and it was schedule to arrive with our new shipment from Brazil, (which was schedule to arrive on Tuesday) so we got our new shippment in, we went thru the cartoons got your missing item to fullfill your order, and your order went out on Thurday. We process the all the order thru the day and we enter them in the system at the end of the day. I am glad that you were able to get one of my workers in the phone to help you out.

Below are the Shipping information that we provide in our website, that explain the time frame on processing and shipping orders in the USA.

Shipping USA orders:
All merchandise is shipped from our Los Angeles, California store. Most orders made before 2PM will be shipped that same business day. On some orders it may take 2-7 business days to process your order. Delivery takes from 1-6 business days to deliver it via your chosen shipping method and depending on your proximity to California. We do not process or ship orders on the weekends or holidays

Regards
Gilberto

The Hell, I didn't know you guys posted here....fucking score

[anaconda]

Originally Posted by JJProGear

sir-elric - You can reach our customer service via email jjprogear@gmail.com or by phone calling our Los Angeles store at 310-370-0116 . Please provide your complete name and order number so we can sort it out.

Anaconda- We did our best to get both orders out to you asap.
First order, we have everything and it was processed and shipped on Monday.
Second order one item was missing and it was schedule to arrive with our new shipment from Brazil, (which was schedule to arrive on Tuesday) so we got our new shippment in, we went thru the cartoons got your missing item to fullfill your order, and your order went out on Thurday. We process the all the order thru the day and we enter them in the system at the end of the day. I am glad that you were able to get one of my workers on the phone to help you out.

Below are the Shipping information that we provide in our website, that explain the time frame on processing and shipping orders in the USA.

Shipping USA orders:
All merchandise is shipped from our Los Angeles, California store. Most orders made before 2PM will be shipped that same business day. On some orders it may take 2-7 business days to process your order. Delivery takes from 1-6 business days to deliver it via your chosen shipping method and depending on your proximity to California. We do not process or ship orders on the weekends or holidays



Regards
Gilberto

Hey man, no worries. It was just weird. Like I said though you guys were very helpful over the phone. I will definitely order from you again.

[sir-elric]

Originally Posted by JJProGear

sir-elric - You can reach our customer service via email jjprogear@gmail.com or by phone calling our Los Angeles store at 310-370-0116 . Please provide your complete name and order number so we can sort it out.
Regards
Gilberto

in one hand im happy that you are ok and we can short it out, on the other hand i hv emailed u twice in the above mentioned email and once in the gmail! i will give a shot to the phones as well !

[sir-elric]

i called them today and they told me that the have already shipped the rashguard and by this week will be here! i hope everything to be as they told me!

[PRIDE_Forever]

I placed an order on 02/21. Its still processing.....