Quote:
Originally Posted by Boylehatesu
There is no Rofl @ Free.
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Agree with most of what you are saying. In Houston, we use to have TWC and the service was great. Then, Comcast took over the Houston market when the two companies split the Texas region. The service was the same for about a year. But, once Comcast had distanced themselves from TWC, the service has gotten pretty bad. Routine intermittent internet and phone outages during the day, tiling of the channels, tier blackouts in the middle of the night, increase in fees, no new programming since Comcast took over (unless you count OnDemand options, which I do not), etc..
I have called repeatedly, only for them to tell me that the outages are scheduled for necessary maintenance/testing, or that when a repairman comes out he cannot find anything wrong. Currently, I cannot access anything OnDemand. Their support tells me to wait a few days to see if I stop getting the error message. I have tried to talk to someone other the customer service, and they will not xfer a call to their business offices. So, I cannot speak to someone who really matters to tell them that their service has greatly deteriorated over the last 1+year.
After I received a notice last week that they will begin to charge me $5 a month for an unlisted phone number, I am now considering my options of switching. Uverse is looking pretty good. I just dread the hassle, especially since I telecommute 100% of the time.