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POINT312, We do offer free shipping on gear and clothing, and you always have the option to upgrade your shipping for a cost.
I definitively think Cryogel should be included in the free shipping offer, so I'll get that over to the right people to make it happen. By tomorrow we'll have that squared away.
As far as the shipping quotes go, our system gathers a LIVE shipping rate from each shipping company, without any markup or "handling fee". Consider that the warehouse is based out of Florida, so that could affect your rates too. In any case, we can't control what UPS, USPS, & FEDEX charge! HOWEVER, I personally do not think the $4.95 you quoted from USPS is outrageous! That would have made your total $24.93 for two tubes of Cryogel; FREE if you wrote 13 good reviews!
Please understand that we cannot give free shipping on EVERYTHING (yet!) as that cuts very deeply into our margins, and therefore our ability to give back to the community in the form of sponsorships or free credits for reviews. We're trying and doing okay so far. We're hoping that good customer service, free shipping, and improving selection gives us the volume in sales to do even more!
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