[hbkhoo]

I've used that address a few times before, each time it's taken a few days, but I got back a professional, informed response.

While asking for a name to put on the email is reasonable, I hardly think not being given a name constitutes a company "not caring". This was a "cold call" looking for donations. It may very well be the company policy not to give out names to people who cold call, or the receptionist may not have known who would handle such a donation. If I were you, before I posted publicly that a company did not care about a little boy's illness, I'd at least go through the channels they indicated were appropriate. There's a big difference between being apathetic to a child's illness and not giving somebody a name to put atop an email.