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I have worked as a pharmacy technician/intern at CVS for the past 5 years or so. Here's what I've seen during my time:
- If you are rude or pushy, you are going to wait. Whatever time we tell you it is going to be, it is probably going to be 5-10 minutes less than what we said UNLESS you start bitching. Then, we will take our sweet ass time, skip people ahead of you, etc.
- It pays to get to know the pharmacy staff. If you are a regular and are friendly with the staff, we will often make exceptions and do favors. If you come in when it's busy, we'll bump you ahead of people. Come in when it's slow, we'll have your Rx done in a few minutes. We'll be aggressive getting ahold of your doctor to get refills for you. We are also more lenient with filling controlled substances early if you are a regular.
- If you are getting a refill and we aren't busy, it shouldn't take any longer than 5 minutes tops to fill and label. What takes so long is having the pharmacist verify the prescription. Most of the time it isn't their fault because they are stuck dealing with customers or on the phone with a doctor/nurse, but sometimes they are just screwing around, talking, eating, or taking a shit. So don't stare at us while you are waiting for your prescription, it's not our fault.
- We drop pills on the ground (accidentally) all the time and put them back in the bottle. When some of these meds are $10+ a pill, CVS would kill us if we threw them away.
- Some of the meds are dirt cheap, yet we charge $10.99 as our minimum price for any Rx that is not run through an insurance. You could be getting 1 tablet of generic Valium for a dental procedure that costs us pennies and you get charged the minimum price. There are quite a few common prescriptions/medications that this happens with (prednisone, amoxicillin/penicillin, hydrochlorothiazide, various pain meds). In general, the mark-up on drugs that we get from the CVS warehouse is quite high. We just tell the customers that the drug companies are the ones charging so much.
- The district/regional managers are so concerned with customer service scores that they will order store managers to give out gift cards to any complaining customer. So basically come into the store, find something petty to bitch about, and get a $25 gift card.
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